TERMS & CONDITIONS

Conditions of Entry & Terms of Use

Welcome to Sam’s Indoor Sports Centre. By entering our premises and/or participating in any activity, event, or hire, you agree to the following conditions of entry and terms of use.

1. General Conditions of Entry

• All visitors must comply with staff directions, signage, and safety rules at all times.
• Children under 12 must be supervised by a responsible adult unless participating in a supervised program.
• Appropriate sports attire and non-marking shoes are required on all courts.
• Food and drinks are not permitted on courts or playing surfaces (except water in closed bottles).
• Outside food, drinks, and alcohol are strictly prohibited at all times.
• Pets are not allowed inside the premises for the safety and comfort of all patrons.
• Bikes, scooters, and skateboards must not be brought inside the building. They must be parked in the designated outdoor parking areas only.

2. Liability & Insurance

• Sam’s Indoor Sports Centre holds Public Liability Insurance covering the premises.
• Personal Accident or Injury: We do not provide insurance for injuries sustained while participating in sports, activities, or events within the centre.
• Customers are encouraged to obtain their own private medical and/or personal accident insurance if they wish to be covered while playing sports or using the facilities.
• Participation in all activities (including badminton, pickleball, indoor cricket, soccer, netball, pool, table tennis, carrom, darts, kids play zone, or other events) is at your own risk.

3. Parking Rules

• Customer vehicles must be parked only in the designated parking spaces.
• Employer/staff-only parking spaces must not be used by customers under any circumstances.
• Any unauthorised vehicles parked in restricted spaces will be reported to a towing company, and towing costs will be the sole responsibility of the vehicle owner.

4. Health & Safety

• Do not participate if you feel unwell, have a contagious illness, or are under the influence of drugs/alcohol.
• Please warm up before playing to minimise the risk of injury.
• All equipment must be used safely and as intended.
• Any damage to property or unsafe behaviour may result in removal from the premises.

5. Facility Use & Events

• Court/Facility Hire: Bookings are essential and must be paid in advance (unless otherwise agreed).
• Birthday Parties & Events: External catering, decorations, and additional activities must be pre-approved.
• Kids Play Zone: Parents/guardians remain responsible for supervising children at all times.
• Private Functions & Hall Hire: Hirers are responsible for their guests’ behaviour and must leave the venue in a clean and tidy condition.

6. Business Activities

• Customers are not permitted to conduct any type of business within the premises that may compete with or affect Sam’s Indoor Sports Centre operations.
• This includes (but is not limited to):
  • Selling or distributing products (e.g., shuttles, rackets, accessories).
  • Collecting rackets for restringing services.
  • Promoting or advertising competing sports services.
• Anyone found engaging in such activities will be asked to leave immediately, and future entry will be restricted.

7. Payments, Cancellations & Refunds

• All bookings must be paid in full before play or event commencement.
• Cancellations made less than 48 hours before the booking may not be refunded.
• Sam’s Indoor Sports Centre reserves the right to cancel or reschedule bookings due to maintenance, safety concerns, or unforeseen circumstances.

8. Property & Belongings

• Sam’s Indoor Sports Centre is not responsible for lost, stolen, or damaged personal property.
• Please keep valuables with you at all times.

9. Photography & Media

• By entering the premises, you consent to photography or video that may be taken for promotional purposes unless you notify staff otherwise.

10. Right to Refuse Entry

• Management reserves the right to refuse entry or remove any person who:
  • Breaches these conditions.
  • Engages in unsafe, unlawful, or disruptive behaviour.
  • Conducts unauthorised business activities.
  • Poses a risk to themselves or others.

Acknowledgement

By entering Sam’s Indoor Sports Centre, you acknowledge that:

• You understand and accept the risks of participating in indoor sports and activities.
• You are responsible for your own safety and wellbeing.
• You agree to follow the rules and respect other users of the facility.